Job Description

Meter Services Specialist

Job #5376 - Meter Services Specialist
Beaumont, TX
Monitor field tech truck for assignment completion.
Make adjustments to current day's work on field tech trucks as needed
Work with supervisors to resole schedule issues and ensure priority work is dispatched.
Manage field tech work load to minimize overtime.
Monitor radio, phone and system messages to support field personnel with completing work.
Contact customers as needed to resolve access issues.
Make customer contact to resolve customer issues/complaints as needed.
Generate service orders and service requests as needed.
Monitor and manager credit disconnects to ensure all company goals are met.
Responsible for attending monthly safety meetings and all required safety mandated training

Minimum Qualifications: High School Diploma
7 years of customer service experience
Meter Service or Dispatcher experience preferred

Application Instructions

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